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managed services Tag

28 Jun

Posted at 09:00h in Blog Post
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5 Ways Managed Services Can Grow Your Business Managed Service Providers (MSPs) can help grow your business with a proactive approach to managing their technology without the expensive step of hiring an in-house team. Your MSP is essentially a collection of niche technology experts working behind the scenes to keep your data safe, generate solutions to IT problems and keep your software updated. Even larger businesses who already have an IT person will often call in an MSP when daily support becomes overwhelming or a specific certification is required. Let’s explore 5 specific business breakthroughs an MSP can give you: It’s extremely cost-effective: There’s only so much in the budget for IT and responding to events on a break/fix basis will quickly exhaust your accounts. An MSP works by getting ahead of problems before they occur – making equipment last longer, defending against costly security breaches and keeping the business up and running. Instead of calling for a repair at a high hourly rate, you get a wide array of expert services for one predictable monthly fee. You have access to multiple experts: Businesses usually end up adding extra tasks to an unqualified but enthusiastic employee’s workload, resulting in costly problems. With MSPs, you have access to many people who are experts in very specific areas, and your existing staff can focus on tasks within their job description. Speedy problem resolution: Downtime and business don’t mix, so your MSP will provide a reliable expert on call (usually with 24/7 options) to troubleshoot and resolve any problems. Much of the time, you can also skip the delay of an on-site repair with rapid remote support available in just moments. Fewer problems: A large part of your MSPs service is fixing problems before they happen. While fixing things as they break isn’t the worst approach to IT management, it generally means you’re also suffering productivity losses, downtime and losing money by the second. Your MSPs primary goal is to ensure these problems are avoided completely, through system monitoring and robust security measures. They’ll also make sure every important software update and security patch is applied immediately, closing breach points and keeping your business safe. Shared responsibilities: As your business grows, so will your IT systems. A good MSP is on top of what your future needs will look like and knows which products and infrastructure are suitable to help you get there. Your MSP doesn’t just monitor your system and repair as required; they share responsibility for your system. This means measuring, reporting, analyzing and optimizing, working with you to introduce new technologies and processes. Depending on your level of contracted services, your MSP can actually become a catalyst for growth. Sounds good, doesn’t it? With managed services, your business always has the maximum security against threats, downtime and productivity drops. But for the savvy business owner, it’s also a way you can afford to leverage cutting-edge technologies, with complete peace of mind and ongoing support. Boost your business with managed services. Call us now at 570.235.1946 or visit our Contact Page...

30 Jan

Posted at 09:00h in Blog Post
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Why Your Business Should Upgrade To A Managed Anti-Virus System It is important to upgrade your business security with a managed anti-virus system, but why? Anti-virus programs don’t catch viruses when they’re not running. Yes, it’s blatantly obvious, but what’s not always clear is how often your staff are disabling your anti-virus programs so they can squeeze in a little playtime. Maybe download and install a game, free app or get through the block to a suspicious website. It happens in businesses across the country, and more often than you think. Unfortunately, the biggest threat to your data and network security is your staff. Fantastic, loyal, hardworking people, who make occasional silly decisions. Even the innocent ones, like ignoring the virus software update that keeps popping up, requesting to download the latest protections. Your staff aren’t intentionally putting your systems at risk, but they are creating a weak link that exposes your business to attacks that may cost you thousands. Free Vs. Managed Anti-Virus That’s the key difference between free anti-virus and managed anti-virus. The license on free solutions is usually only for home usage. This is because in a business setting, even the slightest gap in your digital walls can lead to lost revenue, delays and even lawsuits. With a managed anti-virus system, your staff can’t do those things. They literally can’t disable the protections or uninstall it, and updates happen automatically. With the benefit of human oversight, we’re able to see when machines aren’t fully protected or have already become infected. Managed anti-virus means just that – we manage it for you – so that we know when there’s an issue and can take the necessary actions. Often working invisibly to your employees, we can remotely fix small problems before they become big problems, which leaves your employees feeling trusted while your business remains secure. Managed anti-virus gives your business protection on a much higher level, because let’s face it, the stakes are much bigger. It takes software control out of the end users hands and puts your system security in the hands of an expert. The program can’t be disabled without a password, nor can it be uninstalled by anyone without the highest permissions. When updates are released they are downloaded and applied automatically. No delays, no putting it off until later, no gaps in your digital walls. When to Switch This is around the size where it becomes impossible to monitor each computer individually without a full-time IT technician on your team. Users spread out across the network and you’re way too busy to supervise. Need a managed anti-virus system? Call us today at 570-235-1946 or visit our Contact Page...

14 Nov

Posted at 08:00h in Blog Post
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Why Managed Services Will Save You More Than Money “Downtime costs money.” That’s no secret, but it doesn’t quite capture the whole experience…you arrive to work in the morning, grab your coffee knowing you’ve got a hectic day ahead, and are ready to dive in. For some reason the computer can’t access the database and neither can anyone else’s. You restart the server while fielding calls left, right and center, but are unable to answer any client queries. Your hands are completely tied…and now the server is beeping furiously…what’s going on??! You’re not just in crisis mode, you’re on damage control as you call every tech you can think of, trying to find one who can come NOW. Not exactly the day you had planned. The Break/Fix Days Are Gone Previously, businesses only addressed their IT needs when something broke. A few hours down meant little in the scope of things. In today’s fast world, businesses rely heavily on IT and downtime just isn’t an option. Even the legalities of simply restoring financial, legal or medical files after a breach raises issues. How Can Managed Services Help? The cost of break/fix is now too high, both financially and emotionally. Simply put, your IT services are remotely monitored and proactively managed by a professional, external business. Your Managed Service Provider (MSP) runs regular diagnostics on equipment to identify impending failure and resolves problems before they happen. Benefits of Managed services Small to medium businesses in particular benefit from managed services, because they don’t usually have an on-site technician to oversee the multiple systems in use. By subscribing to a managed service provider, businesses can have reduced labor costs, access to a knowledge base, future-pacing, better data security and reduced downtime. Businesses can also know exactly what their upcoming costs are and plan accordingly. Read more about managed services Some of the managed services we can provide are: Remote support – This allows us to help you quickly without needing to be on-site Hardware monitoring – We monitor your servers and workstations to catch hardware failures before they happen. Managed anti-virus – We make sure your anti-virus is up to date and take immediate action if an infection occurs Patch management – We make sure your computer’s operating system is up to date, closing access to known vulnerabilities as soon as possible How much down time can your business afford? Call us at 570-235-1946 or visit our Contact Page...