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remote support Tag

30 Jun

Posted at 09:00h in Blog Post
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Should Use Remote Support Should you use remote support? If you’ve ever had a sudden computer problem, you know it can be very stressful. So much of our day-to-day life requires having access to a working computer. Homework, budgeting, bills, even browsing dinner recipes all have a degree of urgency that mean dealing with a broken computer isn’t comfortable for long. Your computer technician offers two options: remote repair or bring it in. Which is the best choice for you? Benefits of Remote Support Speed: If remote repair is a possibility, your technician can connect via the Internet and have you operational in no time. You might also choose to just leave it turned on in the morning and go to work as normal, while the tech logs in to conduct the repair, ready for your return. Without this option, you’d need to juggle time in your diary to drop the system off as most in-store techs only work 9-5. Many large-scale remote support services are even available 24/7, eliminating all unnecessary delays. Convenience: You get to skip the unpleasant tasks of unplugging the PC, untangling the cables and carting it into the repair store. Even then, once repaired, you’d still be privileged with carrying it back home and playing a game of which-plug-goes-where. Computers may be getting smaller, but they’re still heavy and fiddly! Laptops are designed to be moved around often and it may not be a problem to stop at the repair store, but traveling with a desktop PC requires a little more effort and a lot more inconvenience. Negatives of Remote Support Limited repair options: A remote connection can only repair certain software problems, not hardware problems. It’s impossible for the technician to swap out a failed part remotely, and unless you’re confident in your own repair skills, guided physical repair isn’t viable either. Occasionally the problem will also be outside the computer, perhaps a troublesome peripheral or connection. Your technician may be able to walk you through correcting some of these minor problems yourself, but most invariably require a physical call-out or taking your computer in-store. Connection speed: A slow or unstable connection will make a remote repair take longer and increase the difficulty of the task. The extended time impacts the cost for the call, and in extreme cases, can negate any benefits of skipping the physical inspection. Your connection needs to allow the technician to see real-time responses as if they were sitting there in person. Accessibility: If your computer won’t start or can’t connect to the Internet at all, your technician can’t log in. This includes seeing a ‘blue screen of death’, boot failure and Windows load failure. As much as they’d like to help you, being able to log in to your system is a vital step in the remote repair process. Remote support and repair is the ideal situation, purely for speed and convenience. As a bonus, in the event the remote repair is unsuccessful, it also means your tech now has a better idea of the problem and can speed up any on-site or in-store repairs. Remote support is the best option for many repairs and gets your computer working again with minimal disruption and lowest cost. Need a repair? Call us at 570.235.1946 or visit our Contact Page for rapid remote support....

28 Jun

Posted at 09:00h in Blog Post
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5 Ways Managed Services Can Grow Your Business Managed Service Providers (MSPs) can help grow your business with a proactive approach to managing their technology without the expensive step of hiring an in-house team. Your MSP is essentially a collection of niche technology experts working behind the scenes to keep your data safe, generate solutions to IT problems and keep your software updated. Even larger businesses who already have an IT person will often call in an MSP when daily support becomes overwhelming or a specific certification is required. Let’s explore 5 specific business breakthroughs an MSP can give you: It’s extremely cost-effective: There’s only so much in the budget for IT and responding to events on a break/fix basis will quickly exhaust your accounts. An MSP works by getting ahead of problems before they occur – making equipment last longer, defending against costly security breaches and keeping the business up and running. Instead of calling for a repair at a high hourly rate, you get a wide array of expert services for one predictable monthly fee. You have access to multiple experts: Businesses usually end up adding extra tasks to an unqualified but enthusiastic employee’s workload, resulting in costly problems. With MSPs, you have access to many people who are experts in very specific areas, and your existing staff can focus on tasks within their job description. Speedy problem resolution: Downtime and business don’t mix, so your MSP will provide a reliable expert on call (usually with 24/7 options) to troubleshoot and resolve any problems. Much of the time, you can also skip the delay of an on-site repair with rapid remote support available in just moments. Fewer problems: A large part of your MSPs service is fixing problems before they happen. While fixing things as they break isn’t the worst approach to IT management, it generally means you’re also suffering productivity losses, downtime and losing money by the second. Your MSPs primary goal is to ensure these problems are avoided completely, through system monitoring and robust security measures. They’ll also make sure every important software update and security patch is applied immediately, closing breach points and keeping your business safe. Shared responsibilities: As your business grows, so will your IT systems. A good MSP is on top of what your future needs will look like and knows which products and infrastructure are suitable to help you get there. Your MSP doesn’t just monitor your system and repair as required; they share responsibility for your system. This means measuring, reporting, analyzing and optimizing, working with you to introduce new technologies and processes. Depending on your level of contracted services, your MSP can actually become a catalyst for growth. Sounds good, doesn’t it? With managed services, your business always has the maximum security against threats, downtime and productivity drops. But for the savvy business owner, it’s also a way you can afford to leverage cutting-edge technologies, with complete peace of mind and ongoing support. Boost your business with managed services. Call us now at 570.235.1946 or visit our Contact Page...

21 Jun

Posted at 09:00h in Blog Post
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Make Managed Services Work for You There are ways managed services can work for you. Wouldn’t it be great to know you could access the internet from every room in the house? Many homes are embracing the flexibility of multiple devices, but this comes at the cost of increased headaches. In effect, people don’t realize how complex their tech setup has become. Residential homes commonly have 4 mobile devices, 2 tablets, a desktop or laptop, printer, smart TV, media streamer, and game console, all of which need access to the same secure internet connection. For that reason, using managed services has the benefit of providing one, predictable bill for every part of your technology services, including: Managed Services Advice and setup: Our experts love to talk tech and can help you make product decisions, plan and create your ideal network environment – building in all the parental controls and security your unique situation needs. In effect, they'll help educate your family on best practices, cyber safety, and common threats. Remote Support: Save time and energy if services goes wrong, our experts can securely log in to remotely diagnose and repair many issues. Backup: Never worry about losing personal files, photos, video and music if your device is broken or stolen. Our experts ensure everything that’s important to you is backed up regularly. Maintenance: Devices need regular maintenance and cleaning. This extends the life of your device greatly and has the added benefit of making it run like new again. Security: Every device under your managed services IT plan will be automatically monitored for security issues and updated regularly. In detail, our tech experts will ensure your network is secure, protecting you and your family on autopilot. Cloud: We’ll make sure you have access to all your files, no matter which device you’re on, giving you true digital flexibility and (a safeguard against forgetting homework!). With new connected devices finding their way into homes each year, it’s important to ensure your network grow with security at all levels. Remember, it only takes one unprotected device to let the malware in. Therefore, our managed IT services will free you from worrying about security and maintenance. Find out how Managed IT Services can help you by calling us at 570.235.1946 or visit our Contact Page...

14 Nov

Posted at 08:00h in Blog Post
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Why Managed Services Will Save You More Than Money “Downtime costs money.” That’s no secret, but it doesn’t quite capture the whole experience…you arrive to work in the morning, grab your coffee knowing you’ve got a hectic day ahead, and are ready to dive in. For some reason the computer can’t access the database and neither can anyone else’s. You restart the server while fielding calls left, right and center, but are unable to answer any client queries. Your hands are completely tied…and now the server is beeping furiously…what’s going on??! You’re not just in crisis mode, you’re on damage control as you call every tech you can think of, trying to find one who can come NOW. Not exactly the day you had planned. The Break/Fix Days Are Gone Previously, businesses only addressed their IT needs when something broke. A few hours down meant little in the scope of things. In today’s fast world, businesses rely heavily on IT and downtime just isn’t an option. Even the legalities of simply restoring financial, legal or medical files after a breach raises issues. How Can Managed Services Help? The cost of break/fix is now too high, both financially and emotionally. Simply put, your IT services are remotely monitored and proactively managed by a professional, external business. Your Managed Service Provider (MSP) runs regular diagnostics on equipment to identify impending failure and resolves problems before they happen. Benefits of Managed services Small to medium businesses in particular benefit from managed services, because they don’t usually have an on-site technician to oversee the multiple systems in use. By subscribing to a managed service provider, businesses can have reduced labor costs, access to a knowledge base, future-pacing, better data security and reduced downtime. Businesses can also know exactly what their upcoming costs are and plan accordingly. Read more about managed services Some of the managed services we can provide are: Remote support – This allows us to help you quickly without needing to be on-site Hardware monitoring – We monitor your servers and workstations to catch hardware failures before they happen. Managed anti-virus – We make sure your anti-virus is up to date and take immediate action if an infection occurs Patch management – We make sure your computer’s operating system is up to date, closing access to known vulnerabilities as soon as possible How much down time can your business afford? Call us at 570-235-1946 or visit our Contact Page...