570.235.1946

help@nepageeks.com
100 Wilkes-Barre Blvd Suite 415

Wilkes-Barre, PA 18702
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NEPA Geeks Tag

14 Nov

Posted at 08:00h in Blog Post
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Why Managed Services Will Save You More Than Money “Downtime costs money.” That’s no secret, but it doesn’t quite capture the whole experience…you arrive to work in the morning, grab your coffee knowing you’ve got a hectic day ahead, and are ready to dive in. For some reason the computer can’t access the database and neither can anyone else’s. You restart the server while fielding calls left, right and center, but are unable to answer any client queries. Your hands are completely tied…and now the server is beeping furiously…what’s going on??! You’re not just in crisis mode, you’re on damage control as you call every tech you can think of, trying to find one who can come NOW. Not exactly the day you had planned. The Break/Fix Days Are Gone Previously, businesses only addressed their IT needs when something broke. A few hours down meant little in the scope of things. In today’s fast world, businesses rely heavily on IT and downtime just isn’t an option. Even the legalities of simply restoring financial, legal or medical files after a breach raises issues. How Can Managed Services Help? The cost of break/fix is now too high, both financially and emotionally. Simply put, your IT services are remotely monitored and proactively managed by a professional, external business. Your Managed Service Provider (MSP) runs regular diagnostics on equipment to identify impending failure and resolves problems before they happen. Benefits of Managed services Small to medium businesses in particular benefit from managed services, because they don’t usually have an on-site technician to oversee the multiple systems in use. By subscribing to a managed service provider, businesses can have reduced labor costs, access to a knowledge base, future-pacing, better data security and reduced downtime. Businesses can also know exactly what their upcoming costs are and plan accordingly. Read more about managed services Some of the managed services we can provide are: Remote support – This allows us to help you quickly without needing to be on-site Hardware monitoring – We monitor your servers and workstations to catch hardware failures before they happen. Managed anti-virus – We make sure your anti-virus is up to date and take immediate action if an infection occurs Patch management – We make sure your computer’s operating system is up to date, closing access to known vulnerabilities as soon as possible How much down time can your business afford? Call us at 570-235-1946 or visit our Contact Page...

07 Nov

Posted at 09:00h in Blog Post
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Every employee shares one inescapable flaw that is putting your business at risk. They’re human. 59% of data breaches can be traced back to something an employee did (or didn’t do), which invited a cyber-attack. The Scam Goes Like This To lock hackers out, build security awareness and respect into your company culture, so that maintaining digital security becomes as routine as making coffee. Use Complex Passwords Every employee, including management, needs to use an alphanumeric password that they haven’t used before. Password managers can assist with making sure they’re never forgotten. Verify Unknown Identities Not familiar with ‘Jenny from Accounting’ who has called to ask for sensitive information? Double check caller identity and access permissions before releasing any information. Hackers love to play on our desire to be helpful. Encrypt by Default People regularly transfer data to a laptop or smartphone so they can work more efficiently. Unfortunately, this equipment can be easily stolen. Set operating systems to encrypt data by default, so that it becomes useless in the wrong hands. Protect Portable Devices Laptops and mobile phones should always require a password and be set to auto-lock after a short period of time. Never leave them unattended in cars, buses, restrooms etc, and take them as carry-on luggage. Set Personal Usage Rules While you may have blocked productivity-vacuums such as Facebook, what are the rules regarding games, video streaming or shopping? Can they install their own software? When business computers are used for personal usage, security vigilance tends to slide, resulting in unintentional malware installation. Educate Often Digital security threats change regularly, and people become comfortable with a certain level of danger, thinking ‘it will never happen to me’. A 5-minute discussion once a month may be the barrier that keeps hackers out. Starter Topics Links in emails – Hackers often send emails that look like they are from your bank or similar. Be sure to check the link by hovering over it with your mouse. This is known as ‘phishing’. Tech scam popups – Be on the lookout for popups advising that your computer is infected and you need to call a phone number or download software. Email attachments – Never open an unknown attachment, and even from people you know and trust, always scan for malware before opening. If you need help implementing better security practices in your business, give us a call at 570-235-1946 or visit our Contact Page...

31 Oct

Posted at 09:00h in Blog Post
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Quickly Become A Google Fu Master Kids are quickly becoming Google fu masters. They’ve become experts at quickly locating information online using search engines. That’s Google Fu, the ability to use search engines to whip up answers and research faster than a contestant on a radio quiz. No matter what age, you too can become a Google Fu Master. Level 1 Mastery: Tell It What You Need Google is smart and can understand “conversational searches”. Let’s say you came across a great recipe online, but the measurements were imperial. Google has you covered. Simply tell it what you want to convert, and what into. [number] [unit] into [unit] Enter “6 ounces into cups”…and hit enter. Google presents the answer, already calculated – AND it includes a handy drop down to change those measurements for your next ingredient. Release dates: [movie/game] release date Fast facts: [name of person] deathDurable – No moving parts to wear out Stats: [city] population Level 2 Mastery: Limiting Result Type With one additional click, you can tell Google that you only want images. Or videos. Or News, maps, shopping, books or apps. Your initial results are presented as a combination of all types – you can see the ALL tab highlighted up the top. Just click the tab to indicate which result type you’re looking for. Level 3 Mastery: Using Drop Downs. One of the most popular Google Fu moves is to limit results to sites from a particular country. This is great for locating bargains or local businesses. Click SEARCH TOOLS to drop down a second menu. You’ll see the option to limit Country and even Time. 2 extra clicks and my search is now limited to my home country and items from the past 7 days only. Level 3 Mastery: Using Operators. Your final level of mastery, often used as a last resort when you’re just beginning to doubt whether the internet has the answer you’re seeking. Finally, enclosing your search terms in “quotation marks” binds the term together so Google can’t break it up. E.G. “Project Management” Your Google Fu will soon be very strong. More Google search tips and tricks Want more business advice? Call us at 570-235-1946 or check out our Consulting page to fill out a form for a free consultation!...

25 Oct

Posted at 20:33h in Blog Post
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If Your Computer Had A Virus, You’d Want to Know About It ASAP, Right? Tech scammers know we’d be lost without our computers, and that we don’t always know what’s going on behind the screen. In effect, they’ve been able to swindle millions from people across the world every day. Tech Scams Go Like This You receive a random phone call from someone with a heavy accent (usually Indian) saying they’re from Microsoft. Pop-ups appear on the screen indicating system is infected with a virus. Then, to fix the problem, they instruct you to download support software. From here, the technician gives you a special link to use. Thereafter, a technician uses that software to gain access to your system, and makes it appear as if your system is riddled with viruses. For example, flashing screens, mysterious diagnostics whizzing by, fabricated errors…they’ll do or say anything to invoke panic. Scammers go as far as claiming your system has been infected with illegal content, and can lead to criminal charges. Finally, scammers will make demands for credit card information. Once paid, scammers stop fiddling with your system to create the illusion that the problem is fixed. To continue the scam, they’ll soon access your system to recreate the problem, this time offering a subscription for ongoing protection. What To Do If Targeted By Tech Scams? 1. Don’t taunt them. Just hang up. Right now you’re only a phone number in their system and they’ll move onto the next. However, if you give them cause to target you personally, you may find yourself in a dangerous situation. The real Microsoft will never randomly call people like this. Ever. 2. If a pop-up appears, immediately run an anti-virus scan. Don’t click the pop-up or call the number. Already A Victim of Scams? Call your financial institution and have the charges reversed and your card reissued. It’s easier than you might think and helps the authorities locate the scammers. Give us a call at 570-235-1946 or visit our Contact Page and we’ll make sure scammers no longer have access to your computer...

24 Oct

Posted at 16:50h in Blog Post
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More and more businesses and organizations are getting stung by ransomware attacks. Hospitals, schools, social networks…some days it seems like an epidemic that leaps around arbitrarily, and hackers are raking in millions. Losses in the Billions Ransomware attacks are devious in their simplicity. A user in the target business is tricked into opening a file, usually through a phishing email or download. The file contains malware which instantly encrypts your data and demands money in exchange for the password. Cost of Not Backing Up All of the target businesses should have backups, which they could simply revert to without paying any money. However, the FBI reports more than $209 million was sent to hackers in the first quarter of this year alone. Keep in mind, this was just payments within the US, and only counts those who came forward. Last year it was only $25million. Do Backups Help? Sometimes the backup solution fails and the data can’t be retrieved. This is particularly true in cases where the solution has been in use for years and something failed along the way. In other instances, the target business has a backup that can be restored, but it doesn’t include everything they need for full recovery. Finally, and the most common reason so many businesses are forced to pay the ransom: the ransomware attack affects the entire system. If the backup is also caught in the ransomware encryption, it becomes useless as a recovery method and the only options are to pay or lose the data forever. Each day spent trying to recover the data drains valuable business resources and in many cases, results in massive revenue loss. The only defense is to block the malware before it can infect the first workstation. Then, continue the protection with a comprehensive backup strategy for all workstations and servers. Want protection from ransomware attacks? Call us at 570-235-1946 or visit our Contact Page...

18 Sep

Posted at 12:35h in Blog Post
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  Blog of the Year Awards 2015 NEPA BlogCon Tech Blog of the Year It's been several weeks since we closed up our computer repair shop in Mountain Top, making the Dolphin Plaza on Route 315 our permanent home. (Now located on 237 Old River Road Wilkes-Barre, PA 18702, in the rear of the Dolphin Plaza. Come on down and see our new place!) We're moved-in and the dust is still settling, but we are open for business. Fixing iPhones and iPads, desktop and laptop computers, etc. Don't forget, if you're having trouble upgrading to Windows 10, we are here to help. The bugs are still being ironed out, but quite a few people reported liking it much more than Windows 8. Yep...

11 Jun

Posted at 17:37h in Blog Post
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Windows 10 is coming, and as the latest edition of the powerful operating system, it promises to be better than ever. Microsoft has set the release for Windows 10 to be July 29, 2015 -- only a few weeks away. But the really big news is that this version of Windows will be free to current users of Windows 7 and Windows 8. In fact, you may have noticed the new icon sitting in your task bar, asing if you want to upgrade. All you have to do is claim your copy, and it will waiting for you. But what then? That's when you call us -- NEPA Geeks. We'll ensure that the upgrade process is smooth and trouble-free. For a low price of only $99.99, NEPA Geeks will backup your existing data and upgrade your operating system to Windows 10. Your data will then be put on a DVD and returned to you with the computer. (Only applies to current Windows 7 and 8 users who have registered for their free copy of Windows 10) Curious about upgrading, but not really sure if it's for you? You will be able to find a TON of information on the new operating system over at Microsoft's blog, detailing almost anything you could want to know about it. Still unsure? Feel free to give us a call at 570-235-1946 or visit our Contact Page. We'll be more than happy to answer any questions you might have. And don't forget, the price of $99.99 comes with a free backup, ensuring that your data will be safe and secure in the event that you find incompatibilities with your software or hardware, or simply don't like Windows 10 and wish to revert back to your original operating system. Just let us know, and we'll discuss details about downgrading. So, are you ready for Windows 10? July 29 is just around the corner...

23 Apr

Posted at 17:18h in Blog Post
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It's Spring Cleaning Time for Your PC! Do you have a “dirty” computer? Chances are, you do. Dust, dirt, hair and other things can get inside your computer, causing anything from minor nuisances to reducing the lifespan of the components inside. But how do you know your computer is dirty if you’ve never looked inside? Here are some symptoms to look out for: Computer Slow Downs Slow downs are usually a dead giveaway that not everything is running smoothly on your hard drive. Over time, the constant adding and removal of files leaves gaps on the disc, where data is overwritten to make room for new applications and files. This is called fragmentation. As part of a tune-up, NEPA Geeks will make sure the hard drive is “de-fragged,” allowing it to work quicker without putting more wear and tear on its sensitive components. Excessive Heat Heat is extremely bad for your computer, and the inside of your computer can be like an oven if vents are blocked and fans aren’t working properly. Irreparable damage to the video card, CPU and memory chips can occur within minutes, leading to costly service and repairs. If your computer gives you odd errors, doesn't boot properly, or sounds like a jet engine taking off, there might too much heat inside. At NEPA Geeks, we will clean out the dust, hair and whatever else might have managed its way into your computer before it’s too late. We’ll make sure the heatsinks are free of dust and that vents are wide open for good airflow. Weird Noises You might not realize it, but there are a lot of moving parts inside your computer. Spinning fans can buzz if dust and other debris touch the fins. Additionally, they buzz when the ball-bearings begin to wear down. NEPA Geeks can replace fans before they fail altogether, allowing your computer to overheat. Hard drives might not look like it, but they have moving parts, as well. Inside is a spinning disc and a “read/write” head that scans the disc and writes or reads data. It looks like a needle on a record! Over time, these parts wear out, leading to buzzing and other noises. Other sounds, such as beeps and clicks, might indicate problems that aren’t immediately obvious or noticeable, but can lead to data loss or permanent damage to the computer’s components. Give NEPA Geeks a Call And there you have it! If your computer is running slower, hotter and making weird noises, it’s definitely time for a spring cleaning! Call us at 570-235-1946 or visit our Contact Page...

27 Jan

Posted at 12:37h in Blog Post
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NEPA Geeks Carbonite Online Backup NEPA Geeks is now a Carbonite authorized reseller. Now you can purchase Carbonite’s automatic online backup service for your home or work computer through us. We can even bundle it with our Geek Care Managed Services Plan! Subscribers in more than 100 countries rely on Carbonite to provide easy-to-use, affordable and secure cloud backup solutions. Carbonite has backed up more than 300 billion files, restored nearly 20 billion files, and currently backs up more than 350 files each day automatically. You’ll never have to remember to back up again! Carbonite offers automatic, continual and secure online backup for your home or business computers so you can rest easy knowing your irreplaceable files are protected. Once installed, your files will be backed up automatically to the cloud – no hardware required. File Access Anytime, Anywhere Not at your computer?  No problem! You can get to your backed up files from any computer connected to the Internet or even from your smartphone or iPad® with Carbonite’s free app. And, with Carbonite’s Anytime, Anywhere Access, you can view your files anytime – whether you’re at home, or on the go! Protect your files with Carbonite today! Visit this link or more information on how you can start backing up the files on your home or work computers, contact us today by calling 570-235-1946 or visit our Contact Page...

28 May

Posted at 18:01h in Blog Post
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Apple Users Beware of Find My iPhone Exploit We are warning all customers with iPhones and iPads to immediately back up their devices either to their iCloud account or personal computers. Several news outlets have reported that hackers are using a Find My iPhone exploit to remotely lock-up iPhones and iPads. The "Find My iPhone" feature is a safety mechanism that allows a user to lock-down and erase sensitive data if their device is lost or stolen. However, in the wrong hands, this feature can be used to disable devices and, in the case of this attack, demand a ransom to reactivate it. The hackers are using a classic attack known as "phishing" to set up sites that look like legitimate Apple websites. Users enter their email and password into sites, not knowing it is a fake. Then, hackers use this information to access and lock the devices using the "Find My iPhone" feature to demand a ransom in exchange for unlocking the device. Back Up Before Its Too Late Again, if you haven't done so already, backup your data to iCloud or your computer. Users should bring their devices to the nearest Apple store if they've been compromised. It is important to set up your iCloud account and backup your data immediately. Doing so is the only way to get your photos, pictures and music back after a hardware reset. For more information on this attack, visit BGR.com or ArsTechnica.com. Stay protected from exploits like this. Call now at 570-235-1946 or visit our Contact Page...